Ruby Liao, AI Solutions Lead & Hospitality Account Manager

AI Solutions Lead & Hospitality Account Manager

Ruby Liao

Ruby Liao helps businesses navigate the evolving intersection of artificial intelligence, customer engagement and business growth. As Vermilion Pinstripes' lead for Claude AI projects, she works with organisations to identify practical opportunities for AI adoption, helping them streamline operations, strengthen customer experiences and make more informed business decisions.

Working alongside clients across a range of industries, Ruby specialises in translating emerging technologies into commercially meaningful outcomes. Her approach combines strategic thinking with hands-on implementation, ensuring businesses can confidently embrace AI without losing sight of what matters most — their customers.

Fluent in both English and Mandarin, Ruby also brings valuable cross-cultural communication capabilities, helping brands connect with diverse audiences and navigate opportunities across international markets.

In addition to leading AI initiatives, Ruby serves as an Account Manager for Vermilion Pinstripes' hospitality and food and beverage clients. She has played an important role in supporting the growth and visibility of some of Sydney's most recognised restaurant brands, including Katsugyu, Mensho, Kokoro, Pizza Studio Tamaki and Osaka DonutLab.

Using Vermilion Pinstripes' Modern Marketing Framework™, Ruby helps brands build meaningful relationships with customers through authentic experiences rather than traditional sales-driven marketing. Her work spans influencer engagement, social media strategy, campaign coordination, customer journey development and digital communications.

By combining customer insights, brand storytelling and data-informed decision-making, she helps hospitality businesses create stronger connections with their audiences, increase brand awareness and support long-term commercial growth.

Ruby's unique strength lies in her ability to connect AI innovation with modern marketing principles. She understands that technology alone does not create growth. Growth happens when businesses use technology to better understand their customers, communicate more effectively and deliver more relevant experiences.

This philosophy aligns closely with Vermilion Pinstripes' Modern Growth Engine (MGE), where AI-powered insights, automation and customer intelligence work together to support sustainable business growth. Ruby helps clients identify opportunities to leverage AI across marketing, sales and customer engagement while ensuring solutions remain practical, scalable and aligned with business objectives.

As businesses navigate an increasingly digital and AI-driven landscape, Ruby helps bridge the gap between innovation and implementation. Her ability to combine strategy, technology and customer experience makes her a trusted partner for organisations looking to grow with confidence in the modern era.

"AI should make businesses more human, not less. The best technology helps us understand customers better, communicate more effectively and create experiences that people genuinely value."

Ruby Liao
Claude AI Partnership Lead